The primary purpose of the Systems Support Specialist is to provide support and maintenance to all computer hardware and applications that serve the County.
Example of Duties
Responsible for day-to-day operations of computer support and maintenance. Answer all helpdesk calls. Perform user account creation and access management using Microsoft Active Directory Services. Software/Hardware/Network configuration and troubleshooting. Printer/peripheral delivery and installation. Prepare workstations for new deployments. Prepare user profiles for all team members. Migrate data from old to new computers. Incident management by use of IT ticketing/work order system. Thoroughly document issues and any changes made to Information Technology Systems within the IT tracking system to be referenced when needed. Work with stakeholders on hardware/application change requests and communicate project status to required parties. Maintain inventory of all IT equipment.
Typical Qualifications
Supplemental Information
This is a part-time position limited to 20 hours per week in person.
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